Customer related activities
1. Fulfilment/Delivery of SLA
2. SLA reporting
3. Invoicing
4. Customer Complaints handling
5. Definition and implementation of new Services/extensions to existing SLA
6.Handle boundary issues related to existing SLA
7.Arrange/Participate/Manage Customer Meetings
8.Advise/recommend new technologies/services/methods which can improve the (IT) operation of the customer or reduce cost of IT operation.
9.Together with customer define IT initiatives related to IT operations that can significantly improve business performance through IT.
10.Participate in the discussion of the development of current business operation
11.Act as Major incident manager in relation to specific customer major incidents

Service Delivery Team activities
1.Arrange and execute meetings with Service Delivery Team
2.Participate in meetings with Account Managers
3.Arrange and execute meetings with Service Teams.
4.Manage SLA reporting internally.
5.Define and Implement new services
6.Provide customer feed back to the Service Delivery Team
7.Advise on boundary issue related to existing SLAs
8.Ensure that relevant SLAs are renewed
9.Participate in major service management improvement initiatives
10.Define and execute smaller parts or small major service management initiative


Qualifications
Bachelor degree in computer science or business administration or relevant field. At least 5 years working experience in IT service delivery management or IT management position.
Must be able to:
1. communicate fluently in English, orally as well as written;
2. interact with customer;
3. understand the importance of delivery according to promises given;
4. deal with situations of pressure, and show flexibility towards peak workloads or urgent assignment.
5. be good at analytic skills
6. show initiative, proactive, responsible and self-managed in relation to tasks
7. know well of ITIL processes
8. know well of IT Operations
9. In good health condition.

NNIT A/S是丹麥領(lǐng)先的IT咨詢(xún)服務(wù)公司，致力于運(yùn)用IT技術(shù)解決生命科學(xué)行業(yè)的各種復(fù)雜挑戰(zhàn)。過(guò)去的十多年，我們將最先進(jìn)的技術(shù)應(yīng)用于軟件開(kāi)發(fā)，業(yè)務(wù)流程和多方溝通中，我們?nèi)轿坏慕鉀Q方案幫助客戶(hù)提高運(yùn)營(yíng)效率，同時(shí)實(shí)現(xiàn)企業(yè)的經(jīng)營(yíng)目標(biāo)。
NNIT提供的服務(wù)涵蓋開(kāi)咨詢(xún)，開(kāi)發(fā)，實(shí)施，運(yùn)營(yíng)，并為客戶(hù)提供IT解決方案和IT系統(tǒng)運(yùn)營(yíng)的支持。 2016年，我們的收入為28億丹麥克朗。
今天，NNIT擁有超過(guò)2800名員工–其中超過(guò)1200人在丹麥境外工作–在中國(guó)，捷克，菲律賓，瑞士和美國(guó)。
中國(guó)分公司是NNIT丹麥境外最大的交付中心。自2006年成立以來(lái)，中國(guó)分部已 飛速發(fā)展為一家規(guī)規(guī)模超過(guò)800人的IT公司。
NNIT中國(guó)分部提供的服務(wù)涵蓋包括IT戰(zhàn)略咨詢(xún)、解決方案開(kāi)發(fā)、系統(tǒng)運(yùn)營(yíng)維護(hù)、日常技術(shù)支持在內(nèi)的所有業(yè)務(wù)領(lǐng)域，并成為了NNIT面向歐洲客戶(hù)的重要交付中心。
與此同時(shí)，NNIT中國(guó)也擁有許多本地客戶(hù)，我們秉持NNIT對(duì)質(zhì)量的追求。因此，我們的質(zhì)量和安全管理系統(tǒng)取得ISO認(rèn)證并符合其要求，范圍涵蓋IT系統(tǒng)的咨詢(xún)、開(kāi)發(fā)、技術(shù)管理和服務(wù)等方面。