Reporting to:Quality ManagerAt ABB, we help important industries outrun - leaner and cleaner.Every person here makes that happen. By rethinking, rewiring, and improving, we combine the world’s best minds and technologies to elevate performance to a whole new level.Your Role and Responsibilities ● ●??????Ensures the professional resolution of post-sale customer complaints/disputes/ requests, in coordination with Sales, Operations, and other internal and/or external teams.●????????Perform quick/professional response/communication with customer within target time line all through the case resolutions. Escalate timely to avoid issue pending some there without progressing●????????For each complaints take lead the RCA analysis with cross function support and provide professional 8D report or statements to customer after case close.●????????Bring customer voice to internal functions to raise awareness of customer centric quality culture. Improve customer satisfactory onto after sales support through right strategy and cross team collaboration in an efficient/professional way.What it takes to Run what runs the world●????????A Bachelor's degree in mechanical/electrical engineering or related, in a 5+ years of experience in industrial organizations within quality or technology functions.●????????Solid experiences in customer quality management will be preferred●????????Excellent communication skill●????????Gook knowledge onto quality tools●???????? Fluent in Chinese and English with strong written and verbal communication skillsWhat’s in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every **** you take contributes to something bigger.BenefitsABB offers a full range of benefits to help you thrive at work and beyond.More about us The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. The Division’s induction, synchronous and special design motors and synchronous generators power critical applications across industry, infrastructure and marine transportation. Combining the best available materials with superior technology, the large motors and generators are designed to operate efficiently and reliably, even for challenging processes or applications and to have low life cycle costs.Call to **** Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.comABB是電氣與自動(dòng)化領(lǐng)域的全球技術(shù)領(lǐng)導(dǎo)企業(yè)，致力于賦能更可持續(xù)與高效發(fā)展的未來(lái)。通過(guò)融合工程經(jīng)驗(yàn)與數(shù)字化技術(shù)，ABB幫助各行業(yè)高效運(yùn)營(yíng)，提升能源效率與生產(chǎn)效率，促進(jìn)可持續(xù)發(fā)展，成就卓越，工誠(chéng)臻遠(yuǎn)。ABB擁有140余年歷史，全球員工約11萬(wàn)名。ABB在瑞士證券交易所（SIX Swiss Exchange: ABBN）和納斯達(dá)克斯德哥爾摩證券交易所（Nasdaq Stockholm: ABB）上市。www.abb.com